Policies

Customer Care

At Swift Current Farms, we are committed to providing exceptional service and high-quality products that reflect our dedication to sustainable farming and customer satisfaction. Whether you are purchasing from us for the first time or you’re a returning customer, our goal is to ensure a smooth, positive experience.

If you have questions about our products, need help with an order, or would like recommendations, our team is here to help. You can reach us at any time through our contact form or by email, and we will do our best to respond promptly. Your feedback is always valued and helps us continue improving our service.

Privacy & Safety

Your privacy matters to us. Swift Current Farms is committed to protecting your personal information and ensuring a safe browsing and shopping experience.

We only collect information necessary to process your order, provide customer support, and improve our services.
Your information will never be sold or shared with third parties without your explicit consent, except when required for secure payment processing or order fulfillment.
Our website uses industry-standard encryption and security protocols to protect your data.
Payment information is processed securely through trusted third-party payment providers; we do not store or have access to your full payment details.

By using our website, you agree to the practices outlined in this policy. If you have any concerns about your data or online safety, please contact us directly.

Wholesale Inquiries

Swift Current Farms proudly partners with retailers, chefs, and businesses interested in carrying or using our farm products. We offer competitive wholesale pricing, reliable delivery options, and personalized support.

If you are interested in becoming a wholesale partner, please reach out with the following information:

Your business name and location
Products of interest
Estimated order volume
Any special requirements

We will contact you to discuss availability, pricing, and next steps. We look forward to working with you!

Return Policy

We strive to ensure every customer is fully satisfied with their purchase. If something about your order isn’t right, please contact us within 7 days of receiving your items so we can make it right.

Our return and replacement policy includes:

Perishable goods: Due to their nature, perishable or farm-fresh products cannot be returned. However, if your product arrives damaged, spoiled, or incorrect, we will gladly refund or replace it.
Non-perishable goods: Unused and unopened items may be eligible for a return or exchange. Return shipping costs may apply unless the mistake was ours.
Order issues: Please provide photos and details when reporting an issue so we can resolve it quickly.

Your satisfaction is our priority, and we are committed to addressing any concerns with care and fairness.

Terms & Conditions

These Terms & Conditions govern your use of the Swift Current Farms website and purchases made through our online store. By accessing our site or placing an order, you agree to the following policies.

General Conditions

All products listed on our website are subject to availability.
We reserve the right to update, modify, or discontinue products, prices, or services at any time.
You agree not to misuse our website, including engaging in fraudulent or harmful activities.

Product Information

We strive to display accurate product descriptions, images, and pricing. However, natural variations may occur in farm products. If an item is out of stock or inaccurate information is listed, we will contact you to resolve the issue.

Pricing & Payment

All prices are listed in USD (or specify your currency).
Payment is required at checkout and processed through secure, third-party payment providers.
We reserve the right to correct pricing errors before or after an order is processed.

Order Acceptance

Your order is considered accepted once payment is confirmed and a shipping or pickup confirmation has been issued. We may refuse or cancel orders due to:

Product unavailability
Suspicion of fraud
Incorrect customer information
Pricing/description errors

Limitation of Liability

Swift Current Farms is not responsible for:

Damages resulting from misuse of products
Shipping delays caused by carriers or weather
Losses resulting from website downtime or technical issues

Our liability is limited to the value of the order in question.

Governing Law

These Terms & Conditions are governed by the laws of the state/province in which Swift Current Farms operates.

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days unless otherwise noted. During peak seasons or severe weather events, delays may occur. We generally ship Mondays, Wednesdays, and Fridays

Shipping Methods

We offer a range of shipping options depending on the product type and your location:

Perishable Items:

Shipped using insulated packaging and expedited shipping (if applicable).
Delivered as quickly as possible to ensure freshness.

Non-Perishable Items:

Shipped using standard ground services.
Delivery times typically range from 3–7 business days.

Local Pickup / Delivery

If Swift Current Farms offers local pickup or local delivery, details will be provided during checkout. Pickup orders must be collected within the specified time window.

Shipping Rates

Shipping rates are calculated at checkout based on weight, destination, and selected service.

Tracking

Once your order ships, a tracking number will be emailed to you. Please allow up to 24 hours for tracking updates to appear.

Shipping Issues

Please contact us immediately if:

Your package arrives damaged
Your order is missing items
You believe your package is lost

For perishable products, please include photos and contact us within 24 hours of delivery.

Swift Current Farms is not responsible for packages delayed due to incorrect addresses provided by the customer.

Frequently Asked Questions (FAQ)

1. Where are you located?

Swift Current Farms operates in Stevensville, MT. We proudly provide farm-fresh products to our surrounding region and beyond.

2. Do you ship nationwide?

We ship many of our non-perishable products nationwide. Perishable items may be limited to certain regions depending on shipping speed and weather conditions. Availability will be displayed at checkout.

3. How long does shipping take?

Standard delivery usually takes 3–7 business days, while perishable orders may ship via expedited services.

4. How will my perishable items stay fresh?

We pack perishable products using insulated materials and cooling agents to maintain freshness during transit.

5. What payment methods do you accept?

We accept major credit/debit cards and any payment methods supported by Wix’s secure checkout system.

6. What is your return policy?

Perishable items: Not returnable, but we will replace or refund if they arrive damaged or spoiled.
Non-perishables: May be returned unused and unopened. Contact us within 7 days of delivery.

7. Can I place a wholesale order?

Yes! Please visit our Wholesale Inquiry section or contact us directly with business details and estimated order volume.

8. How do I contact customer support?

Reach us anytime through our website’s contact form or by emailing us at info@swiftcurrentfarms.com .

9. Do you offer subscriptions or recurring orders?

Not at this time, but we’re exploring options.

10. Are your products organic or sustainably grown?

Our farm practices here... non-GMO, sustainable and regenerative